Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return contact us at careforth22@gmail.com
If your return is accepted we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned including:
- Items that have been used
- Items without original packaging
- Items purchased on sale
Please contact us if you have questions about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted make a separate purchase for the new item.
Free Shipping Products
For products purchased with free shipping return shipping costs are the responsibility of the customer unless the item is damaged or defective.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return please contact us at careforth22@gmail.com